Collecting a souvenir
Open Claim when you are at the place you want to collect. MomentPass uses your location to check which souvenirs are available nearby. Allow location access and turn on Precise Location for MomentPass in your iPhone settings. If your location or connection is temporarily unavailable, try again when reception improves.
Photos, notes and iCloud
Your personal photos, notes, boards and memories stay in your private user data. MomentPass uses your private iCloud storage for sync, which is included and enabled by default. You can review the sync setting in the app.
Clear Cache removes temporary downloaded files. It does not delete your souvenirs, personal photos, notes, boards, Passport progress or iCloud data.
Deleting your account
In MomentPass, open Passport → Settings → Delete Account and follow the confirmation steps. Once account deletion is confirmed, the app automatically starts cleaning up that account’s personal data on the device and in its private iCloud storage. Cleanup may take longer if the connection or iCloud account is unavailable.
If you cannot access the app or need help with deletion, email [email protected].